This Privacy Policy describes how Finour Couture (referred to as “we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Site”).

Information We Collect

We collect several types of information from and about users of our Site:

• Personal Information: This includes information that can be used to identify you, such as your name, billing and shipping address, email address, phone number, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact customer service.
• Usage Data: This includes information about your activity on the Site, such as the pages you visit, the products you browse, and the searches you perform. We collect this information automatically through cookies and other tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process your orders and fulfill your requests.
• To provide you with customer service and support.
• To personalize your experience on the Site by recommending products you might be interested in.
• To send you marketing and promotional communications, such as emails about sales and new products (you can opt-out of these at any time).
• To improve the Site and our services.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Site and provide our services, such as payment processors, shipping companies, and marketing agencies. These service providers are only authorized to use your information for the specific tasks we have contracted them for.

We may also disclose your information if required by law or in the good faith belief that such disclosure is necessary to:

• Comply with a court order, subpoena, or other legal process.
• Protect our rights or property.
• Prevent or investigate potential wrongdoing in connection with the Site.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices

You have several choices regarding your information:

• You can access and update your account information at any time by logging into your account.
• You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any marketing email we send you.
• You can manage your cookie preferences through your web browser settings.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children’s Privacy

Our Site is not directed to children under the age of [age], and we do not knowingly collect personal information from children under [age]. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@finourcouture.com

Sale items can’t be returned. However, customers are able to return, exchange or ask for a refund for all other purchased items within 10 days of purchase, for any reason under the condition that the item(s) are unworn, in the same condition and with the original tag still secured. Customers are fully responsible for the cost of returning items (locally and internationally) to us in original condition. Please note that any returns/exchanges that if they have been worn or do not have the original brand tag secured will not be accepted.

How To Return

Please send returns & exchanges to:

FINOUR COUTURE 

returns@finourcouture.com

We aim to offer an amazing shipping experience. DHL handles all our international shipping.

Please contact FINOUR COUTURE directly if you would like to place an order but your physical address does not fall into our shipping scope.

Shipping of orders will only take place on receipt of proof of payment. If proof of payment is not received, FINOUR COUTURE will wait till funds are visible in their account before shipment is made.

Typically, delivery takes 10-15 business days after payment confirmation. However, during peak periods or unforeseen circumstances, delivery may be delayed. In such cases, we will keep you informed about the status of your order.